We do want, nevertheless, to assure you of that kind of feeling –bad feeling- that you have about us, is not easy to find amongst our guests when leaving this Secrets Royal Beach Punta Cana, and –in the very opposite of that- our quotations and figures of quality and level of service in different hotel rankings –always from our customers point of view- are fortunately quite high. Reading in your letter that you will not return is tough for us, though we know that you have your reasons. Unfortunately, maybe that was your case, and we are deeply ashamed of this would happen. We know we have no excuse, but we also understand that we work with such sensitive “raw material” as the persons are, and besides in the Hospitality Industry, and there are chances in which we are wrong, or we make mistakes and we are not able to meet our guests expectations regarding our level of service, and then, in that moment, everything turns in negative, and even when trying to amend those mistakes, we are not able. On the other hand, we thank you that you took some of your valuable time to send us your professional comments and points of view, because as you perfectly understand, that is the best way we have to be able to focus our corrections in the right way, the preferences of our guests. You can believe that was not our intention. We actually want to express our most sincere apologizes if we did not achieve generating in you that feeling and if we were not able to satisfy your expectations at all. Our protocols begin the moment you start planning a vacation to the time you return home! To learn more about our quality, safety and hygiene practices, please search for AMResorts CleanComplete Verification™ in your favorite browser.ĭear jessica y, First of all, we would like to transmit you how sad we got in the very moment we were aware about your opinions regarding our Hotel, where you can believe that our main concern –and goal – is always achieving the satisfaction of our guests, and becoming their holidays in happy experiences and memories that remain with them beyond their stay amongst us. We will be evolving and innovating our procedures continuously and will share the newest developments as they are implemented. Our 360-degree quality, safety and hygiene system take into account every aspect of resort operations, backed by the highest-level third-party certification. While health and safety have always been our top priorities, these new protocols further elevate our standards of quality and cleanliness, enabling you to vacation at any AMResorts® property with the ultimate peace of mind. We’re committed to redefining your travel journey with our best-in-class CleanComplete Verification™ practices. This tranquil, romantic haven in Playa Bavaro is like nothing else you've ever experienced before. You'll be immersed within a world of stunning architectural design coupled with resplendent views of the lush gardens, crystal-clear Caribbean Sea and dazzling swimming pools. From the fine quality linens to the daily refreshed mini-bar and the unlimited premium brand beverages to the pool and beach wait service. To ensure your romantic escape is everything you've imagined, every detail of your stay will be flawlessly provided and superbly attended to. Guests will immediately be embraced within an extraordinary environment where luxury illuminates every detail and our high level of personal service is unmatched. Ideally situated on the picturesque palm-studded, sugar white Playa Bavaro beach on the eastern coastline of the Dominican Republic, Secrets Royal Beach Punta Cana offers adults all the privileges of Unlimited-Luxury®. Hotels near Melia Caribe Tropical Lobby Bar. Hotels near OCEAN ADVENTURES Caribbean Pirates.Hotels near Flavio Acuna Spa Natural Center.Hotels near Van Leve Bikinis Grand Cana.Dominican Republic Adults Only and Adult Friendly Resorts.All Inclusive Resorts in Dominican Republic. All Inclusive Hotels in Dominican Republic.Beachfront Hotels in Dominican Republic.Pet Friendly Hotels in Dominican Republic.Grand Bahia Principe Hotels in Punta Cana.Luxury Bahia Principe Hotels in Punta Cana.Autograph Collection Hotels in Punta Cana.Grand Palladium Hotels & Resorts in Punta Cana.Iberostar Hotels & Resorts in Punta Cana.Dominican Republic Ski-In / Ski-Out Hotels.Secrets Royal Beach Punta Cana Features.Hotels near Secrets Royal Beach Punta Cana.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |